Customer Support Engineer

We are a rapidly expanding business and we are looking for a new person to join our team and help us make Ekm Systems even more of a success. The role requires hard work and dedication and comes with great rewards and opportunities for the future.

Required Skills

We are looking for someone who has an affinity for customer service and an interest in IT; working within a customer services / support role. A team player that is confident in their own ability, with an enthusiasm for offering and exceeding customer’s expectations in support. This person will have an appreciation of good communication and will be able to acquire product knowledge quickly. The ability to self manage is essential and you should be a well self motivated individual.

Desired Skills

Main Skills:

• Computer literate
• Internet experience (for example buying and selling on eBay)
• Telephone experience preferred
• Customer friendly
• Team player
• Effective communicator
• Non smoker
• Full clean driving licence

Brief Description of Company & Job

Set up in 2002, and privately owned, Ekm Systems Ltd has gone from strength to strength. We have won many business awards over the past few years including 'Business of the Year', 'Entrepreneur of the Year' and 'Best use of eBusiness'. We are now the largest ecommerce solutions company in the UK.

ekmPowershop.com, our primary product and leading ecommerce solution, has grown to become the UK's number one hosted ecommerce solution and we have several thousands of customers ranging from start-ups right upto large multi-nationals such as Lotus Cars, ITV, PGA Golf, Madame Tussauds and many more.

Our head office is based in Blackburn, Lancashire where we own our own offices which house 23+ of our sales, support, design and development staff. Due to rapid expansion we have set up a 2nd office in Manchester City Centre to build up a development team to work on our existing products and develop new ones.

As a member of the Customer support team you will be working as part of a wider team of other support engineers. You will be responsible for supporting our customer base for our full range of products including ecommerce, web hosting, email, domain names and web stats software..

Benefits include: Relaxed dress code, regular company activities, 28 days holiday and friendly working atmosphere.